Are your internal emails building trust—or fueling confusion? Is poor communication quietly killing your company culture? In this vibrant conversation, host Nicole Greer sits down with Alejandra Ramirez, a seasoned internal communication strategist and founder of Ready Cultures. With two decades of experience and a passion for creating thriving organizational cultures, Alejandra shares her signature “3H Framework”—Head, Heart, and Hands—a powerful approach for crafting clear, connected, and actionable internal messages.
Together, Nicole and Alejandra dive deep into the importance of communication as a culture-building tool, explore how to establish trust and alignment across teams, and offer real-life stories, practical tips, and ready-to-use tools. Whether you’re rolling out a new system, navigating change, or just tired of seeing those dreaded one-letter replies to thoughtful emails (yes, we’re talking about that infamous “k”), this episode will inspire you to level up your messaging game and build a more vibrant, connected workplace.
Vibrant Takeaways from this episode:
[00:04:40] Craft with intention: Every message should clarify the facts (head), connect emotionally (heart), and direct next steps (hands).
[00:22:26] Communication builds trust: Transparency isn’t about having all the answers—it’s about showing you care and sharing what you know.
[00:30:33] Process matters: Good communication requires not just good words, but a thoughtful system for how and where messages are delivered.
[00:34:46] The 3H Framework works beyond email: Whether you’re speaking at a town hall or dropping a quick Slack message, applying Head, Heart, and Hands ensures your message lands with clarity and impact.
FREE DOWNLOAD from Alejandra:
3H framework worksheet.pdf
Connect with Alejandra:
Website: https://www.readycultures.com/
Email: alejandra@readycultures.com
LinkedIn: https://www.linkedin.com/in/malejandraramirez/
Also mentioned in this episode:
Change by John Kotter https://a.co/d/5kgfYT9
Emotional Intelligence by Daniel Goleman https://a.co/d/5kgfYT9
