Lead With Hospitality: A Culture of Genuine Kindness with Taylor Scott

Lead with Hospitality: A Culture of Genuine Kindness with Taylor Scott

In this exceptionally vibrant episode of The Build a Vibrant Culture Podcast, Nicole Greer sits down with Taylor Scott, author, keynote speaker, and former Disney leader. They explore how hospitality principles can transform leadership. With decades of experience at Disney, Gaylord, and The Cosmopolitan, Taylor shares practical wisdom from his bestselling book, Lead with Hospitality, and previews his upcoming leadership fable, Give Hospitality. Together, they discuss the emotional power of connection, the practice of empathy, and the critical difference between doing and leading. Taylor’s insights are a masterclass in making people feel seen, valued, and inspired at work. 

You’ll learn:

  • Why the best leaders think like hospitality pros
  • How to build an emotional connection before offering feedback
  • Why empathy is a learnable skill every leader needs
  • How kindness, time, and significance create a contagious culture

Highlights from this episode:

[00:05:02] – Why emotional connection—not instruction—is the true start of leadership.

[00:12:00] – Taylor explains how emotional resonance drives behavior.

[00:22:47] – Why leaders can (and should) learn how to practice empathy & create connection.

[00:30:33] – Unpacking Taylor’s LEAD acronym, a practical framework for servant leadership from the front lines of hospitality.

[00:38:14] – Taylor reveals the true power of encouragement, significance, and being “seen” at work.
Taylor’s book: https://a.co/d/eUZYFmm

Connect with Taylor:
Taylor’s website: https://leadwithhospitality.com/
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/tscott1502/
IG: https://www.instagram.com/tscott1502

Also mentioned in this episode:
Authors Chip Heath & Dan Heath: https://heathbrothers.com/
Switch by Chip Heath & Dan Heath: https://a.co/d/d0Hh8cx
The Happiness Hypothesis by Jonathan Haidt: https://a.co/d/bM2UA13
The Fred Factor by Mark Sanborn: https://a.co/d/abZnJ3D

Learn more about training and coaching
Connect on LinkedIn: https://www.linkedin.com/in/build-a-vibrant-culture-nicole-greer/
For speaking inquiries: https://vibrantculture.com/speaker-kit-request/
Download our training catalog: https://vibrantculture.com/catalog-request/
Want to be a guest? Send your request to [email protected]

TRUTH TELLING, HONESTY,
AND CANDOR

ARE SOME OF MY CORE PRINCIPLES.

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Name the challenge you're facing in your culture, and I will help you solve it.

From executive coaching, culture-shifting workshops, or long-term partnerships, my work is to help you develop your next leaders.

I was fortunate to learn this early from an exceptional leader. She took an eager, overconfident new hire and developed me into a capable leader.

I went on to lead marketing & training for 80+ sites across the U.S. Later, I went out and got almost every credential in leadership development you’ve heard of. (see the list)

Since that time, I’ve joined organizations in almost every industry to build VIBRANT CULTURES where employees take initiative and true ownership in their work.

Let’s build your leadership development strategy together.

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Nicole Greer
Founder & CEO of
Build a Vibrant Culture

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